FAQs

For domestic orders, we pack and ship within 1-2 business days. Think of it as express mail for your molecules.

Local orders usually arrive within 2–4 business days. International orders depend on your postman’s cardio, we try to keep it from 1-2 weeks.

We move fast. If you need to edit, contact us within an hour of placing your order and we’ll see if we can intercept it, though once fulfilment begins, changes may not be possible.

Yes above 200 SGD for domestic orders.

Yes. Zyu travels to certain countries for now. We're constantly expanding and updating to prove science has no borders. If your country is not on the list, we understand zyu is a necessity. Email us at hello@zyu.com.sg and we'll try our best.

No, all sales are final. Skincare is intimate and once it leaves our lab, it’s yours.

Email us with your order number and photos and we will try to rectify whatever went wrong.

Email us at hello@zyu.com.sg. That’s the lab hotline.

Within 24–48 hours on business days. We don’t ghost.

Yes. Our formulas are barrier-friendly, even for eczema-prone skin.

Always cruelty-free.

Formulas are produced where science and quality align best. Put together in Singapore, astounding extracts from all over the world, currently Japan, Switzerland.

No added fragrance. Just the natural scent of actives at work.

Yes, but if you are concern about your specific needs, feel free to consult a physician for tailored advice.

Cool, dry, away from sunlight. Shelf = fine. Sauna = no.

Never. Not in our DNA.

Take our diagnostic quiz or drop us an email. We’ll point you to your match.

Major credit cards, and local options shown at checkout.

One per order. Molecules stack, discounts don’t.

It depends on your country’s customs. Any duties or VAT are set locally.