Effective Date: 30 AUGUST 2025
This Privacy Policy describes how Zyu (“Zyu”, “we”, “us”, or “our”) collects, uses, and protects your personal data when you visit our website, make a purchase, subscribe to our newsletters, or otherwise interact with us (collectively, the “Site”). By using our Site, you agree to the practices described in this Privacy Policy.
We may update this Policy from time to time to reflect changes in our practices, technologies, or legal requirements. If we make changes, we will revise the date at the top of this page, and in some cases, notify you directly (for example, via email or a notice on our Site).
1. Acceptance of Terms
By accessing or using our Site on any device, making a purchase, or otherwise interacting with us, you consent to the collection, use, and disclosure of your information as described in this Policy. If you do not agree, please discontinue use of our Site.
2. Information We Collect
Information You Provide to Us
We collect personal information you provide directly, such as:
> Name, email address, phone number, billing/shipping address.
> Payment details (processed securely by third-party providers; we do not store your card data).
> Account login details (if you create an account).
> Information provided when signing up for newsletters, promotions, surveys, or events.
> Customer service interactions (emails, messages, or calls).
If you provide personal information of others (e.g., shipping a gift), you confirm you have their consent to do so.
Information Collected Automatically
When you use our Site, we automatically collect certain information, such as:
> Device type, browser, IP address, and time zone.
> Pages you view, links you click, and purchase history.
> Cookies and similar technologies that help us improve site performance, remember preferences, and deliver personalised experiences.
Information from Third Parties
We may receive information about you from advertising partners, analytics providers, and payment or logistics providers to facilitate your orders and improve our services.
3. How We Use Your Information
We use your personal data to:
> Process and deliver your orders.
> Communicate with you about your purchases, support requests, and account.
> Send you promotional emails, offers, and updates (you may opt out anytime).
> Improve our products, services, and website functionality.
> Prevent fraud, comply with legal obligations, and enforce our Terms & Conditions.
4. Sharing Your Information
We do not sell your personal data. We may share your information with:
> Service providers: payment processors, logistics/shipping partners, IT and marketing platforms.
> Regulators or legal authorities, if required by law.
> Business transfers, if Zyu undergoes a merger, acquisition, or sale of assets.
We only share what is necessary for these parties to perform their services and require them to protect your information.
5. Data Storage & Security
Your personal data is stored securely on servers located in Singapore or other jurisdictions where our service providers operate. We take reasonable technical and organisational measures to protect your data against unauthorised access, disclosure, or misuse.
6. Your Rights
Under Singapore’s PDPA, and where applicable under international laws (such as GDPR or CCPA), you may have the right to:
> Access and request a copy of your personal data.
> Correct or update your data.
> Withdraw consent for marketing communications.
> Request deletion of your data (subject to legal or contractual obligations).
You can exercise these rights by contacting us at hello@zyu.com.sg
7. Cookies & Tracking Technologies
We use cookies to improve your browsing experience, personalise content, analyse traffic, and support marketing. You can manage or disable cookies through your browser settings, though some features of the Site may not work properly.
8. International Customers
If you are accessing our Site from outside Singapore, please note that your information may be transferred, stored, and processed in Singapore or other countries where our service providers are located. By using our Site, you consent to such transfers in accordance with this Policy.
9. Children’s Privacy
Our Site is not directed to children under 16, and we do not knowingly collect personal data from minors. If you believe we have collected data from a child without consent, please contact us immediately.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at: hello@zyu.com.sg
