Shipping and returns- Zyu

Shipping and returns

 

2021 INTERNATIONAL SHIPPING UPDATE

Good news! We have resumed International Shipping - rates will be calculated at checkout.

We have been working around the clock to find the best international shipping solutions so that you can enjoy our products at the best rates and the highest reliability possible. While the international logistical situation remains ever changing, we would like to assure you that we will be with you every step of the way, and will do our best to make sure our products get to you.

If you have any questions or concerns, please contact us at hello@zyu.com.sg 

Total order weight will include product and packaging materials for secure shipping.

Last updated 23 Feb 2021, 2pm GMT +8

 

Shipping & Returns

We accept orders at any time - 24 hours a day, 7 times a week. Orders placed on our site will be processed and shipped within 1 to 3 business days after.

Locations: Zyu ships worldwide.

Once shipped, it will take around 3-5 working days to arrive for standard domestic deliveries and 7-14 working days for international deliveries. Please expect delays due to COVID-19 restrictions.

Items shipped outside Singapore may be subject to import duties, taxes and/or charges, which are not included in the total cost of your order, nor will they be covered or reimbursed by Zyu.

How much does shipping cost? 

Domestic: Standard shipping on all orders is $5, and free shipping above $200.

International: Calculated at checkout, differs by weight of entire order.

How long does it take for my order to be shipped?

Orders placed on our site will be processed and shipped within 1 to 2 business days. Once shipped, it will take around 3-5 working days for your order to reach you for local deliveries.

For overseas deliveries it may take approximately 2 - 3 weeks depending on your location.

 

How do I place a return or exchange?

Due to our exclusive nature, we currently don’t offer refunds, returns, or exchanges. All sales are final. However, if anything’s off with your order or product quality, don’t hesitate to reach out – we’ve got your back.

 

Do you ship internationally? 

Yes! Zyu ships internationally.

Orders

How do I check my order status?

We process orders Monday through Friday. If you want to check the status of your order, please use the tracking number included in your shipping confirmation email. 

 

Can I change my order?

Please email us at hello@zyu.com.sg soon as possible with your order number, name, email address and phone number. We will do our best to modify an existing order. Do note that as we process and ship every order very quickly, we offer no guarantee that your order can be changed. 

 

Can I cancel my order?

Unfortunately, we are unable to cancel an order once it has been placed. Sorry for the inconvenience this may cause.

 

I have yet to receive a confirmation email. What should I do?

Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation email after 24 hours, please contact us at hello@zyu.com.sg with your name, email address, and phone number.

 

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